Refund policy

Return Policy

We have a 24H return policy, which means you have one day after receiving your item to request a return. Returns are not eligible on sale, discounted, or pre-order items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any applicable tags, and in its original packaging. You’ll also need the receipt or digital proof of purchase. If the item is damaged or used, we reserve the right to refuse a refund.

To start a return, you can contact us at support@colorreyn.com. If your return is accepted, you can send the item back to our location using the shipping method of your choice. Please note: we don't cover the cost to ship items back.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at support@colorreyn.com.

Cancellation Policy

You cannot request cancellations on pre-order items because the funds are used directly for production.

If the item is not a pre-order and hasn't been shipped, we can cancel your order. However, if the item has been shipped, we cannot cancel your order. Please know all cancellations are subjected to a 15% processing fee because of my liability for Shopify, credit card, and bank processing fees for these orders.

Damages
Please inspect your order upon receiving it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

Chargeback Policy                                                                                                                           You agree that by purchasing from me, you won't make a chargeback against me. Violation of this policy will result in a permanent ban purchasing from me.